Frequently Asked Questions
Everything you need to know about your iS Clinical skincare journey.
Are iS Clinical products suitable for all skin types?
Yes, our formulations are designed to be safe and effective for various skin types. However, we recommend consulting with a skincare professional to curate a regimen specifically tailored to your unique skin concerns.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our site. Items must be in their original packaging and at least half-full to be eligible for a refund or exchange.
Do you test your products on animals?
No, iS Clinical is a cruelty-free brand. We do not conduct animal testing on any of our final products or ingredients, nor do we ask others to do so on our behalf.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment billing.
Are your products safe to use during pregnancy?
While many of our products are non-systemic and pregnancy-safe, we always recommend providing our ingredient lists to your physician for approval before starting a new regimen during pregnancy or nursing.